Payment for cash deals comes directly from the brand, not from Scoop. Scoop tracks the status of your payment and notifies you when it's marked sent, but the actual transfer — PayPal, bank, Wise, whatever you and the brand agreed on — happens on the brand's side.
When you get paid
Payment timing depends on what was agreed in your deal. Common structures include:
Upfront — You're paid right after accepting the deal, before any content is created.
On draft approval — Payment goes out once the brand approves your draft.
After publishing — Payment is triggered once your post is live and verified.
Milestones — Split payments, such as half upfront and half after publishing.
You can see the agreed structure on your deal page, alongside the payment status for each milestone.
How the payment flow works
The brand handles the transfer outside of Scoop using whatever method you both agreed on — PayPal, bank transfer, Wise, or another service. Once they've sent it, they mark the payment as Paid in Scoop.
When that happens, you get a notification by email and in the Creator Portal. The transfer itself can take a few business days depending on the method:
PayPal: usually instant to a few hours
Bank transfer: typically 1-5 business days
International wire: can take up to a week
Check your account a couple of days after the brand marks it paid before flagging anything.
Tracking your payments
Your deal page shows the payment status for each milestone:
Pending — The trigger hasn't been hit yet (e.g., you haven't published)
Ready — The trigger has been hit; the brand needs to send the payment
Paid — The brand has marked it sent
If you have multiple active deals, your overall payments view in the Creator Portal lists everything in one place so you can see what's expected and what's owed.
If a payment is overdue
If a payment status sits at Ready for longer than your deal terms specified:
Message the brand in the Deal Thread. A polite check-in is usually all it takes. Brands sometimes forget to mark payments as sent even after they've actually paid you.
Check the deal terms. Make sure you're not asking before the agreed payment window. Some brands have 14- or 30-day terms after publishing.
Look at your receiving account. Confirm the funds aren't already there before reaching out.
Scoop flags overdue payments to the brand so they know to follow up too. If you've messaged and haven't heard back in over a week, contact Scoop support and we can reach out on your behalf.
A note on barter deals
If your deal is barter (free product or discount code), there's no cash payment to track — the "payment" is the product itself or the code on your deal page. See the barter deals article for how those work.